Customer Service
Course Duration: 4 weeks
Assessment: Assignment based, Online assessments.
Internationally Accredited: This course is Cidesco aligned, and you will be able to register for the Cidesco exam and obtain a Cidesco diploma on completion of all 8 modules.
You will receive a certificate of completion.
This is an online course, our lecturers will guide you, and host weekly sessions with you, you can study at your pace and will receive a certificate of completion once you have submitted your assessments.
Aim of the course
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Some Areas covered in this module:
- Principles on how to develop a Customer Service Strategy
- Implementation of customer service strategy
- Skills your team requires to deliver excellent customer service.
- The Customer Journey
- Providing a Customer Experience that will drive revenues and build your brand.
- The Purpose and Importance of your Front Office in your Customer Experience
- Increase customer retention.
- Customer Feedback and How to Utilise it to better your business.